Returns & Damaged Items

Handmade to order

Built By Brok products are primarily handmade to order. Because each piece is made for a specific purchase, we do not accept standard change-of-mind returns or exchanges, except where required by applicable law.

Damaged or incorrect items

If your order arrives damaged or is not what you ordered, please email builtbybrok@gmail.com within 7 calendar days after delivery.

When you write, include:

• Your order number
• A short description of the problem
• Clear photos of the issue, when possible

How we review issues

After you contact us, we will review the details and work toward an appropriate resolution. That may include a replacement, a correction, or a refund when warranted. We do not promise a specific outcome before the issue has been reviewed.

Please contact us before sending any item back. Do not ship a return until we have asked you to do so.

Your legal rights

The reporting window and return restrictions on this page do not limit any rights you may have under applicable law.